I am not one to write recommendations, but Silvana went above and beyond when my mother passed away. I was not aware my mother met Silvana and purchased a burial insurance. Recently she passed away from cancer and, in her house, I found a policy that had Silvana's business card attached to it. I gave Silvana a call and without hesitation she came to our house to help me with the claim. She was on top of it and it was extremely helpful. The service provided was more important than anything else